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COHEN

Guide · First visit

Your first visit, step by step

What happens from the moment you write to us until the moment you leave — and why there is nothing you need to know in advance.

The COHEN team7 min read

The entrance corridor opening onto the lounge
The calm entrance corridor of the suite, warm light on stone and wood

Questions

What if I feel nervous?

That is completely normal. Say so at the start — your therapist will slow the pace and explain each step. Nervousness tends to belong to the waiting rather than to the visit itself. You can keep your eyes closed, stay quiet or ask questions as you go, and you can pause at any moment without giving a reason.

Do I need to bring anything?

No. New slippers, a toothbrush and a comb are ready for every guest, along with single-use face towels, drinks, snacks and fresh fruit. Keep your phone at hand for the entry details we send on WhatsApp, then switch it to silent. If you have a question about payment, ask us when you book, so that nothing is left to the day itself.

Can I choose my therapist?

You are welcome to mention a preference when you write to us — someone whose profile you have read on our therapists page, or simply the language you would like to speak. We will tell you who is available at the time you have in mind. Having no preference is fine too: every ritual is tailored by your therapist on the day.

How early should I arrive?

No earlier than ten minutes before your time, and no later than the time itself. Appointments are spaced so that guests do not meet, which is why arriving much earlier does not work. You lose nothing by arriving on time: your ritual time begins only after you have settled in, showered and talked briefly with your therapist.

What if I need to cancel or change my time?

Let us know as early as you can — a message on WhatsApp is enough — and we will look for another time together. Every appointment is prepared in advance and spaced from the next, so early notice makes a real difference. If you would like to know the terms for changes and cancellations before you book, simply ask.